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About us

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Returns:
You have 30 (change this) calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Return Address:
J&S ONE LIMITED
Unit 2, Radiant House  
28-30 Fowler Road
Hainault Essex 
IG6 3UT
United Kingdom

 

 
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
 
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Shipment processing time:

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages:

JS One is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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